Trek Light Lifetime Warranty & Happiness Guarantee
Trek Light Lifetime Warranty
All of our products carry a Lifetime Warranty against any Manufacturer's Defects unless otherwise noted.
We believe in the quality of our gear. We believe in using the highest quality materials, and we believe in manufacturing our items with the finest craftsmanship possible.
And with over two decades of watching you use our products around the globe, we feel confident that the Trek Light brand continues to live up to those standards.
Our Lifetime Warranty covers any manufacturer's defects for the entire expected and reasonable life of your product: defects with stitching, material quality and/or craftsmanship that affects the use or enjoyment of your Trek Light product.
That's what's covered - please make sure you scroll down to read important details on what may not be covered.
If you feel that your Trek Light product has a manufacturing defect, submit a Warranty Request and let us know about it immediately so we can help.
Happiness Guarantee
We sell products designed to bring you happiness. We give back with every purchase to spread that happiness around the globe. And when it comes to customer service, your happiness is what matters above all else.
In a nutshell: We want you to be happy with what you buy from us, and if you aren't - you've got our promise that we'll always do whatever we can to bring you happiness.
Within reason, right? Maybe you're sad because your dog ate your blanket, or you wish our 30-day return window was actually 5 years - well, we need to have some policies and rules so we can survive as a small business.
The bottom line is that we're here for you, and will always do what we can to help - maybe it's a discount on your next order, store credit for a future purchase, or just going out our way to make sure that the next item you buy from us is exactly what you want.
What isn't covered?
Our Lifetime Warranty and Happiness Guarantee does not cover damage caused by misuse, abuse, lost items, or damage due to reasonable wear and tear of our products.
Most of our products have care instructions (look for the Product Care section in our FAQ and/or individual product pages) that must be followed to avoid voiding your warranty coverage. For example, any products that show major or excessive UV damage from being left out repeatedly in the sun (noticeable and excessive color fading, etc.) or damage from sharp or abrasive objects, fire/burns, chemicals, animal damage, etc. are not covered under warranty.
A Lifetime Warranty doesn't mean an item is expected to last your entire lifetime.
The goal of our Lifetime Warranty is to ensure that the product you purchase is free from manufacturing or material defects (almost always detected early on) and that it lasts you the amount of time you would reasonably expect from the item - which can vary based on what it is, how it's used, etc.
Shipping Costs
We'll always do our best to look at photos of your item and determine if the issue is covered under warranty, without asking you to send it in for inspection.
If we determine that your product is covered under our warranty and you're receiving a new replacement product, we will cover the shipping costs to send you the replacement item as long as you live in the Contiguous United States.
If we need to ship a replacement item outside of the Contiguous United States, even if it's covered under our Warranty, we may need to collect payment for the shipping costs.
Discontinued or Out Of Stock Items
From time to time, we may discontinue items that we sell, or otherwise be unable to offer a warranty replacement for certain items/colors that are out of stock.
If you have a warranty issue with an item that we are unable to replace, we will offer you a Store Credit you can use towards other items in our shop.
Retroactive Happiness
In the early days at Trek Light, we offered a 3-Year Warranty on our products.
When we decided to make the switch to a Lifetime Warranty our lawyers and accountants told us not to make it retroactive - "Give them a reason to buy from you again!" they all cackled maniacally said. But we said, "No! Happiness First!".
And we won.
So whether you bought your product from us in our first year of business or just this morning, relax - we've got your back.
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