Trek Light Gear's FAQ & Tree of Knowledge

The Product I Want Is Sold Out. When Will It Be Back In Stock?

On the product page of any sold out item you should see a button that says "Get a Back In Stock Alert". Enter your email when prompted and you'll get notified automatically as soon as it's back in stock.

If we happen to know when we'll have the item back in stock, we'll share that on the product page. 

Please try to avoid e-mailing us and saying things like "I know you said you didn't have an ETA, but do you have even a rough idea when it will be back?" The reality is that we often truly don't and we'd tell you if we did!

Why? The way our supply chain works, we always have our sold out products being made but we often don't know exactly what we're receiving in our regular product deliveries until it arrives. With so many handmade items in our product line, our artisans and manufacturers are constantly producing and we're constantly restocking as quickly as we can!

Please note the following for Back In Stock alerts:

1.) We sometimes restock our items in small quantities - inventory can occasionally turn up in the warehouse in small numbers, or sometimes we get a shipment of inventory that only has a few of a certain item.

If we've got even a handful of items, we want you to have the chance to buy them - but that means our popular items can sell out again very quickly after a restock. If you get a Back In Stock email alert, don't wait too long or the item may be gone again!

2.) If an item is already sold out again by the time you get to the site, you have to sign up for the Back In Stock Alert again. The system doesn't know (dumb computers!) whether or not you made a purchase, and we never want to send e-mails to you unnecessarily. So if you're still interested in an item, make sure you add another alert anytime you've received a Back In Stock e-mail but never got around to purchasing the item.

 

Trek Light Gear FAQ

 

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