Trek Light Gear's FAQ & Tree of Knowledge

I Have A Discount Code - Why Isn't It Working?

Here are the most common reasons your discount code isn't working:

1.) Are you trying to apply more than one code? Discount codes cannot be combined with any other discount codes to double-stack discounts. Pick the best one and save!

2.) Discount codes can't be combined with any other special promotions, including sale pricing.  If any of the products in your cart are listed on sale (you'll see the discounted price vs. regular price on the product page) or any other special promotions are applied in your cart, you likely won't be able to apply an additional coupon savings.

3.) Check the spelling/case and make sure there are no hidden accidental spaces before or after the code when you enter it.

4.) Some products just aren't eligible. When we send out discount codes we usually include details on any products that may not be eligible, but sometimes we have to make changes based on product availability, margins, etc. Be sure to check for any mentioned product exclusions in the email or page you got your discount code from - and remember, if you found the code on an external deals site it may be an expired code or one with specific product restrictions.

If you've checked all of the above and you have a code you believe should be working but isn't - let us know so we can help you get it working!

 

Trek Light Gear FAQ

 

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