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Trek Light Gear Portable Hammocks and Reusable Bags

Frequently Asked Questions

FAQs >

 

Welcome to our FAQ page. If you've got questions we hope you'll find the answers here. But if you don't, it's as simple as typing your question in the space below and we'll answer it as soon as possible. Please only use this form to submit questions that you think others would be interested in as well and we'll make sure that we add the question and answer to the page. The more questions you ask the more this page will help others with the same questions, so ask away!

Ask a Question :
Frequently Asked Questions

General Product Info Select This Topic

What comes with a Trek Light hammock? Do I need to order a hanging kit to set it up?

Is there a way to stay dry in the hammock when it's raining?

My hammock has a hole in it, is it ruined?

If it doesn't rot and it doesn't mildew, what is bad for the hammock?

Why is your bug net white when most other hammock companies offer dark netting?

Is the hammock waterproof?

Can the hammock be used as a parachute?

Does the Double Hammock hold more weight than the Single Hammock?

What about bugs and mosquitoes?

What other uses are there for the Trek Light Hammock?

How do I clean the hammock if it gets dirty?

I usually backpack solo- but sometimes bring a friend along. Can the two person hammock be used for just one person?

Is the parachute material breathable?

Is the Trek Light Hammock safe for young children?

If i am sleeping in a hammock and there is a thunderstorm am I safe from lightning or am I more apt to get struck?

What are the approximate packed dimensions of the compact hammock?

How do I get a Trek Light Gear sticker?!?


Purchasing/Ordering/Retail Select This Topic

Where else besides the website can I find Trek Light Gear products?

I'd like to return my hammock that has never been used. I can't find how to do that on your website.

Do you ship items outside the US. For example Australia?

I own a retail business and would like to sell your hammocks, what can I do?

How fast do items get packaged and shipped once I place my order (Express Mail or Priority)?

Priority Mail vs. Express Mail - How fast are they and are shipping times guaranteed?

Is your online checkout process secure? I was about to purchase one of your hammocks but I didn't notice the lock in the URL area.

Is the pearl street location in Boulder available during winter months, what days & hours?

How does your Back-Order process work?

International Delivery: What options are available and when will I get my order?

What is your return policy?

How do I get a Trek Light Gear sticker?!?


Hammock Installation/Setup Select This Topic

How far apart do the trees/posts have to be?

Can I hang the hammock indoors?

I have a hammock stand, can I use it with my Trek Light Hammock?

How do I setup the hammock?

I've read that rope can cause tree damage. Is this a concern? Should I use polyester 1" webbing instead?

If i am sleeping in a hammock and there is a thunderstorm am I safe from lightning or am I more apt to get struck?

I ordered the Carabiners/Rope and Carabiner Bundle and I'm not sure how to use the carabiners with my hammock!


Warranty Select This Topic

Do Trek Light Gear products come with a warranty?

I'd like to return my hammock that has never been used. I can't find how to do that on your website.

 
 
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FREE SHIPPING IS WHERE IT'S AT!!
Any order over $120 will automatically receive FREE Priority Mail shipping!
(Does not apply to International/Express shipping or when other discount coupons, sales or promotions are being used)