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Trek Light Gear Portable Hammocks and Reusable Bags

Frequently Asked Questions

FAQs >

Welcome to our FAQ page. If you've got questions we hope you'll find the answers here. Scroll down or use the search form below to find your answer fast. If you've got a question that isn't answered here just contact us and let us know!

Frequently Asked Questions
General Product Info
	What comes with a Trek Light hammock? Do I need to order a hanging kit to set it up?
	Is there a way to stay dry in the hammock when it's raining?
	My hammock has a hole in it, is it ruined?
	Why is your bug net white when most other hammock companies offer dark netting?
	Care Instructions: How do I take care of my TLG Hammock, Backpack, etc.?
	Why isn't the hammock waterproof?
	Can the hammock be used as an actual parachute?
	How do I enjoy my hammock without bugs and mosquitoes?
	I've heard there's multiple uses for a Trek Light Hammock beyond just hammocking, what are they?
	How do I clean my hammock/backpack/tote if it gets dirty?
	Can the Double hammock be used for just one person?
	How breathable is the hammock material?
	Is the Trek Light Hammock safe for young children?
	If I'm in a hammock am I safe from lightning or am I more apt to get struck?
	How do I get a Trek Light Gear sticker?!?
	Can I leave my hammock outdoors full time?
	I tried sleeping in a hammock and felt cold all night - how do I stay warm?
Purchasing/Ordering/Retail
	Where else besides the website can I find Trek Light Gear products?
	I own a retail business and would like to sell your hammocks, what can I do?
	Is your online checkout process secure? I was about to purchase one of your hammocks but I didn't notice the lock in the URL area.
	Purchasing A Backordered Item
	What is your return/exchange policy?
	How do I get a Trek Light Gear sticker?!?
Hammock Installation/Setup
	How far apart do the trees/posts have to be?
	Can I hang the hammock indoors?
	Can I use a Hammock Stand with my Trek Light Hammock?
	How do I setup the hammock?
	I've read that rope can cause tree damage. Is this a concern? Should I use polyester 1" webbing instead?
	If I'm in a hammock am I safe from lightning or am I more apt to get struck?
	I ordered the Ultralight Carabiners, how do I install/use them with my hammock?
Shipping
	How fast do items get packaged and shipped once I place my order?
	Priority Mail vs. Express Mail - How fast are they and are shipping times guaranteed?
	International Delivery: Everything you need to know.
Warranty
	Do Trek Light Gear products come with a warranty?
	What is your return/exchange policy?

FREE SHIPPING IS WHERE IT'S AT!! Any order over $120 will automatically receive FREE Priority Mail shipping!
(Does not apply to International/Express shipping or when other discount coupons, sales or promotions are being used)